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Call Center Operator
One Smart Star Romania and TWEENCALL announce a partnership for provisioning of integrated telecommunications and Contact Center services. http://www.ossn.ro
June 1, 2011
TWEENCALL starts operating a new Call Center facility in Craiova, dedicated to Customer Support and Inbound Sales. At present, TWEENCALL employs more than 600 Call Center operators.
May 2011
The TWEENCALL team in Ploiesti begins executing Telesales projects.
April 2011
We moved into a new house in Caracal! The new TWEENCALL Call Center provides modern working conditions for 50 workstations organized in a newly built space with an area of 140 sqm.
February 2011
Our new Outbound Center is established in Cotroceni Business Center. Fully equipped, with modern facilities for training and recruitment, TWEENCALL Outbound Center employs 80 workstations and houses Telesales, Collection, Lead Generation, Contract Renewal, and Market Research projects.
February 2011
Beginning of the year brings good news – Infoline and Directory Assistance calls will be served from the new TWEENCALL locations in Galati and Brasov.
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Frequent Asked Questions
How long does it take to get a campaign started?
We can launch a campaign within a week if necessary. However, we do need sufficient time to establish a strategic plan, conduct a thorough training session, craft effective selling messages, and complete a role-playing session. We want to make sure we are completely ready when we "go live". The optimum time is 10 business days.
What are the start-up costs?
We don't charge any start-up or set-up fees. All the time we spend prior to starting to make the calls is part of our commitment to delivering an excellent service to our customers.
How long will it be before I receive some qualified leads?
In many cases we can begin generating leads the very first day of outbound calling. However this depends upon the market we are trying to penetrate, the individuals we are trying to reach and the level of qualification necessary.
Will I get to be a part of developing the script?
Absolutely! No one knows your product or service better than you do. This is going to be a partnership - we will be a part of your team. By combining our expertise we are sure to reach our goals.
How do you get trained on our product or service?
Developing a real understanding of our customer's products and their sales 'proposition' is a critical part of the process through which we successfully engage with our customers. This training usually takes at least one fully day and we typically try and organize a 'brain storming' session with our project managers, telemarketing operators and key people from your sales and marketing team as the centre piece of this training. Training can be done on site or via conference call although we prefer to do this at our customer's premises.
Do you provide documentation on all calls?
Absolutely! We will provide you with leads as they are generated. Comprehensive reports are provided weekly showing the results of all the calling activity. And, we even have a weekly telephone conference call with you to discuss results and strategies if required. We maintain accurate daily records of all calls made and the results of each call. Leads are sent electronically on a daily basis containing all prospect information. Comprehensive Campaign Updates are sent electronically periodically outlining all calls and results. Detailed reports can be generated if required that include a list of all qualified prospects generated for the week and to date.
Phone: (+4)021.305.3450; Fax: (+4)021.456.1270; Email: office@tweencall.com
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