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Career
We are expanding our activity and we wish the team to grow, reason why we are waiting for new members.
Openings:
Call Center Operator
Call Center Operator
News
June 2011
One Smart Star Romania and TWEENCALL announce a partnership for provisioning of integrated telecommunications and Contact Center services. http://www.ossn.ro
June 1, 2011
TWEENCALL starts operating a new Call Center facility in Craiova, dedicated to Customer Support and Inbound Sales. At present, TWEENCALL employs more than 600 Call Center operators.
May 2011
The TWEENCALL team in Ploiesti begins executing Telesales projects.
April 2011
We moved into a new house in Caracal! The new TWEENCALL Call Center provides modern working conditions for 50 workstations organized in a newly built space with an area of 140 sqm.
February 2011
Our new Outbound Center is established in Cotroceni Business Center. Fully equipped, with modern facilities for training and recruitment, TWEENCALL Outbound Center employs 80 workstations and houses Telesales, Collection, Lead Generation, Contract Renewal, and Market Research projects.
February 2011
Beginning of the year brings good news – Infoline and Directory Assistance calls will be served from the new TWEENCALL locations in Galati and Brasov.
News Archive
Press Releases
One Smart Star Romania and TWEENCALL announce a partnership for provisioning of integrated telecommunications and Contact Center services. http://www.ossn.ro
June 1, 2011
TWEENCALL starts operating a new Call Center facility in Craiova, dedicated to Customer Support and Inbound Sales. At present, TWEENCALL employs more than 600 Call Center operators.
May 2011
The TWEENCALL team in Ploiesti begins executing Telesales projects.
April 2011
We moved into a new house in Caracal! The new TWEENCALL Call Center provides modern working conditions for 50 workstations organized in a newly built space with an area of 140 sqm.
February 2011
Our new Outbound Center is established in Cotroceni Business Center. Fully equipped, with modern facilities for training and recruitment, TWEENCALL Outbound Center employs 80 workstations and houses Telesales, Collection, Lead Generation, Contract Renewal, and Market Research projects.
February 2011
Beginning of the year brings good news – Infoline and Directory Assistance calls will be served from the new TWEENCALL locations in Galati and Brasov.
News Archive
Press Releases
Home / Services / Customer Care Solutions
Customer Care Solutions
Customer Care Solutions
By reducing to only 5% the dysfunctions in clients relations departments, a company's profit can increase by 25% to 85%. (Harvard University - a study made by researchers: Fredereich F. Reichheld and W. Earl Sasser)
tween|call's solution
S1: Automatic answer using a mini guide with general information during non working hours.
S2: A range of calls at clients disposal for: Orders, Telemarketing, Telesales, Client loyalty and Market research.
S3:Dedicated agents for support services by: Telephone, Instant messaging, E-mail.
S4: Dedicated acces numbers.
S5: Back-office operations: Orders taking, Centralizing and transmitting orders, Sells reports, Call motivation reports, Help desk activities and Claims and suggestions.
Our Services
- Customer
Care Solutions - Telemarketing Campaigns
- Revenue Assurance
& Collection - SMS Communications
Head Office: 266-268 Calea Rahovei, Building no. 61, 3rd floor, Office 7, District 5, Bucharest; Phone: (+4)021.305.3450; Fax: (+4)021.456.1270; Email: office@tweencall.com
© Tweencall.
tween|call is a brand owned by Tweencall.
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tween|call is a brand owned by Tweencall.
Terms & Conditions | Sitemap | Design: Radeanu Valid XHTML and CSS