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Call Center Operator
One Smart Star Romania and TWEENCALL announce a partnership for provisioning of integrated telecommunications and Contact Center services. http://www.ossn.ro
June 1, 2011
TWEENCALL starts operating a new Call Center facility in Craiova, dedicated to Customer Support and Inbound Sales. At present, TWEENCALL employs more than 600 Call Center operators.
May 2011
The TWEENCALL team in Ploiesti begins executing Telesales projects.
April 2011
We moved into a new house in Caracal! The new TWEENCALL Call Center provides modern working conditions for 50 workstations organized in a newly built space with an area of 140 sqm.
February 2011
Our new Outbound Center is established in Cotroceni Business Center. Fully equipped, with modern facilities for training and recruitment, TWEENCALL Outbound Center employs 80 workstations and houses Telesales, Collection, Lead Generation, Contract Renewal, and Market Research projects.
February 2011
Beginning of the year brings good news – Infoline and Directory Assistance calls will be served from the new TWEENCALL locations in Galati and Brasov.
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The Company
tween|call is thought and organized as a flexible structure, based on performance oriented management. Our company can efficiently answer to all exigencies in its field of activity.
With each and every concluded project, tween|call reputation became more solid. Positive results obtained collaborating with companies from Telecommunications, IT, Media & Advertising field - national and multinational - recommends us as being a reliable partner. Experience, know-how, result orientation and continuous improvement - are values promoted by tween|call amongst employees, customers and business partners.
tween|call's approach to the marketing services industry is through process customization and continuous improvement.
We design, develop and administer direct marketing systems to meet specific client and customer needs. Our team mission is to promote innovation and professionalism. Our culture reflects responsibility, involvement and satisfaction of succeeding.
Organized as a flexible structure, based on performance oriented management, tween|call division can efficiently answer to all exigencies in its field of activity. You can find the seriousness stamp in all our activities, in the way that we respect our partners and clients, but also in the activity of each employee.
Successful telemarketing depends on credible, trained and motivated agents. Our approach has always been to recruit, train and retain the best telemarketing agents available. All of our agents receive both structured training and ongoing coaching.
Critically, all of our telemarketers are fully salaried; if you want to unleash a team of commission hungry students on your prospective clients, we are not the right agency for you.
Our managers are experienced marketers, skills proven in multinational environment. tween|call executives have over five years of experience in the market research and teleservices field.
Every campaign or project we run benefits from the same level of expertise and proactive management, spotting opportunities, feeding back market intelligence and getting the most out of every call we make.
We can satisfy the most complex technical requirements with a team of trained and certified developers on site; anything from automated database synchronization to completely bespoke application development. More importantly, we get the basics right delivering data, reports and results on time and to client specification. All client data is securely held and managed, in line with industry best practice.
Phone: (+4)021.305.3450; Fax: (+4)021.456.1270; Email: office@tweencall.com
tween|call is a brand owned by Tweencall.
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